Serving Washington DC, Maryland & Northern Virginia

Privacy Policy

How we collect, use, and protect your personal information.

Last updated: March 2026

Information We Collect

When you use our website or request HVAC services, we may collect the following information:

  • Contact information: Name, email address, phone number, and mailing address
  • Service details: ZIP code, property type, and details about your HVAC needs
  • Form submissions: Information you provide through our contact forms, quote requests, and scheduling tools
  • Usage data: Browser type, IP address, pages visited, and time spent on our site

How We Use Your Information

We use the information we collect to:

  • Provide, schedule, and deliver HVAC services you request
  • Respond to your inquiries and service requests
  • Send appointment confirmations and service reminders
  • Send promotional offers and seasonal maintenance reminders (with your consent)
  • Improve our website, services, and customer experience
  • Comply with legal obligations

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

  • Essential cookies: Required for the website to function properly
  • Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
  • Marketing cookies: Used to deliver relevant advertisements and track campaign performance

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Third-Party Services

We may share your information with trusted third parties who assist us in operating our business:

  • Payment processors: To securely process service payments
  • Scheduling software: To manage appointments and service dispatch
  • Email service providers: To send transactional and promotional communications
  • Analytics providers: To analyze website traffic and usage patterns

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us using the information below.

Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us:

JMO HVAC Service Inc. (CoolHVAC)

Email: service@trycoolhvac.com

Phone: 202-455-0020