Service Agreement
By scheduling or receiving HVAC services from JMO HVAC Service Inc. (operating as CoolHVAC), you agree to the following terms and conditions. These terms apply to all residential and commercial HVAC services we provide, including repair, installation, maintenance, and emergency services.
We reserve the right to refuse service at our discretion if conditions are deemed unsafe or if the scope of work falls outside our area of expertise.
Pricing & Payment
- All service pricing is provided upfront before work begins. You will receive a written estimate or quote for approval before any chargeable work is performed.
- Diagnostic and service fees are due upon completion of service unless other arrangements are made in advance.
- We accept major credit cards, checks, and financing options for qualifying installations.
- Prices are subject to change based on equipment availability, market conditions, and scope of work. Any changes will be communicated before proceeding.
- Outstanding balances beyond 30 days may be subject to late fees and collection actions.
Warranties & Guarantees
- Labor warranty: All repair work is backed by a 90-day labor warranty from the date of service.
- Installation warranty: New system installations include manufacturer warranties plus our own installation workmanship guarantee.
- Satisfaction guarantee: If you are not satisfied with our service, contact us within 30 days and we will work to resolve the issue at no additional cost.
- Warranties do not cover damage caused by misuse, neglect, unauthorized modifications, or acts of nature.
- Warranty claims must be submitted by contacting our office directly.
Limitation of Liability
To the fullest extent permitted by law, JMO HVAC Service Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to our services, including but not limited to property damage, loss of use, or business interruption.
Our total liability for any claim arising from services performed shall not exceed the amount paid for the specific service giving rise to the claim.
Scheduling & Cancellation
- Appointments can be scheduled online, by phone, or through our contact form. We will confirm your appointment via phone or email.
- We request at least 24 hours notice for cancellations or rescheduling of non-emergency appointments.
- Repeated no-shows or late cancellations may result in a cancellation fee for future appointments.
- Emergency services are available 24/7 and may be subject to after-hours rates.
- Service windows are approximate. We will notify you if there are any significant delays.
Dispute Resolution
If you have a concern or dispute regarding our services, we encourage you to contact us directly first so we can resolve the issue promptly.
- Contact our customer service team at 202-455-0020 or service@trycoolhvac.com.
- If a resolution cannot be reached through direct communication, disputes will be resolved through binding arbitration in accordance with the laws of the District of Columbia.
- Both parties waive the right to participate in class action lawsuits or class-wide arbitration.
Changes to Terms
We may update these terms from time to time to reflect changes in our services, business practices, or legal requirements. Updated terms will be posted on this page with a revised date. Your continued use of our services after changes are posted constitutes acceptance of the updated terms.
Contact
For questions about these terms of service, contact us: